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What to include in a new request

Give the full pickup and drop-off names, the travel date and the local pickup time. A town name alone may not identify the right place. Include the hotel name, villa address or venue entrance. Nearby resorts can share similar names, so copying the name from your accommodation confirmation helps avoid mistakes.

Count all adults and children. List large suitcases, cabin bags, strollers, golf clubs and any other bulky items. A vehicle must have room for both the group and its luggage. Check our fleet guide for the published seating and luggage details, then ask about any feature that is essential for your trip.

Airport arrivals and departures

For an arrival, send the airport code, airline, operating flight number and arrival date. The scheduled landing time is useful, but you will still need time for airport formalities and bags. Follow the meeting instructions sent with your booking. Do not assume that a general airport map shows your agreed pickup point.

For a departure, send the flight time and the exact place where the driver should meet you. The hotel pickup time is a separate detail from the flight time. For a round trip, list both dates and both directions. If your group uses different flights, tell us whether you want separate rides or one pickup after everyone has arrived.

Changes to an existing reservation

Use Manage Booking when the option you need is available, or contact the team using the details on your confirmation. Include your reference, the original journey and the new information. For example, give both the old flight and the new flight when an airline changes your schedule.

Wait for acknowledgement before relying on a requested change. A new route, extra stop, larger group or different vehicle may change the price or availability. Keep the updated confirmation and share it with the other travelers. If travel is close, use the contact channel shown on your booking rather than sending several separate requests.

Payment and personal information

Do not send card numbers, security codes or account passwords by email. Use the checkout or payment instructions issued for your reservation. If you are unsure about a payment request, contact the team before paying. A receipt and a booking confirmation serve different purposes; check that your journey details have also been confirmed.

Groups, events and special requests

For a wedding, business visit or private event, send a short schedule with each pickup and destination on a separate line. Include the number of people for each movement and any fixed arrival deadlines. Name one person who can confirm changes for the group. Tell us if guests need to travel in different vehicles or leave at different times.

Ask about child seats, mobility aids or other assistance before booking. Describe the practical help or equipment you need so the team can check the arrangement. A request remains subject to confirmation. You do not need to include detailed medical records in an initial travel enquiry.

Before you confirm

Review the route, dates, vehicle, travelers, luggage, extras and total price together. Read the cancellation and waiting terms supplied for your booking. Our reservation terms and privacy information explain the general framework. Ask the team about anything that is unclear. For destination background, you can also consult the official Dominican Republic tourism website.